A ticketing system is the most common medium of correspondence that hosting providers offer to their clients. It’s most often part of the billing account and is the most efficient way to tackle an issue that requires a certain period of time to examine or that has to be forwarded to an admin. Thus, all comments added by either side will be stored in the exact same place in the event that somebody else wants to work on the problem at hand and the info in the ticket will be available to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it’s separate from the web hosting Control Panel, which goes to say that you will need to log in and out of at least 2 accounts in order to execute some procedure or to contact the hosting company’s tech support staff. In case you wish to administer a number of domain names and each one of them is hosted in its own account, you will need to use even more accounts simultaneously. Moreover, it might take significant time for the hosting provider to respond to your ticket.

Integrated Ticketing System in Cloud Website Hosting

The ticketing system that we are using for our Linux cloud website hosting plans is not separate from the hosting account. It is included in our fully featured Hepsia hosting Control Panel and you will be able to visit it whenever you need with only a few clicks, without ever signing out of your web hosting account. The ticketing system features a quick-search field, so you can track down the status of any trouble ticket that you have already submitted, if required. Additionally, you can see knowledge base articles that are relevant to various problem categories, which you can select, so you can find out how to resolve a given issue even before you actually send a ticket. The ticket response time is no more than 1 hour, which implies that you can receive quick assistance at any specific time and in case our customer care staff suggests that you should do something in your hosting account, you can do it immediately without the need to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

If you’ve opened a semi-dedicated server account with us and you would like to touch base with our help desk team members, you will be able to post a support ticket straight from your Hepsia hosting Control Panel instead of using a completely different support platform like you will need to do with the majority of web hosting companies out there. Our integrated trouble ticket system will allow you to submit a new ticket without effort and to browse through older tickets using a clever search filter. Plus, you’ll be able to browse the applicable knowledgebase articles that our system will present you with in accordance with the category that you pick for your new ticket. You can perform all of the above-mentioned operations without leaving your Control Panel at any moment, which goes to say that in case you experience any obstacle or have an enquiry, you can contact our support engineers and fix the problem in question in no more than an hour through one single platform.