If you ever have any queries about the hosting service or you encounter a problem with your websites, you’ll have to touch base with the respective web hosting provider’s customer support team. It may not matter how swiftly they will respond when you've got a question of a generic nature, but an issue like a messed up software application update, for example, may result in your site becoming damaged or inaccessible online. And the longer you have to wait for the support team to lend you a hand, the longer the website will be down. If you offer goods or services online, any downtime will influence your website badly and you may lose existing or prospective clients. Many hosting providers, especially resellers, answer tickets and e-mails within twenty four hours, but in the e-world this is far too long, since visitors will scarcely ever revisit a site that’s not functioning properly for a long stretch of time.

One-Hour Response Guarantee in Cloud Website Hosting

Our Linux cloud website hosting plans come with a 60-minute reply time guarantee, which goes to say that regardless of what query or predicament you might have, we will always be there to lend you a hand. In reality, it rarely takes more than half an hour to get a problem fixed or an inquiry answered, and this is valid for both technical and pre-sales matters. Our customer support team members will be at your service 24-7, even on official holidays and weekends, so you will obtain timely help at all times. We realize how expensive time can be, so by the time we reply to your trouble ticket or e-mail, we’ll have investigated the matter and, if we haven’t worked out a solution, we will provide you with more info about what you have to do on your end, when the case requires this. With our support service, you can rest assured that there will be somebody to help you out straight away, whatever the hour.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from our company, you can take full advantage of our blazing-fast support service. You will receive an answer to any ticket posted via the web hosting Control Panel or e-mail sent to our tech and client support team in less than an hour. The response time is guaranteed and it’s valid irrespective of the matter – technical or billing. Often, it takes far less time to investigate and resolve a problem. We’ll supply you with more info in case the solution entails something that should be done on your end. If you contact us during official holidays or weekends, the response time will be precisely the same and considering that our support team will be at your service 24/7/365, you will receive immediate assistance for virtually any technical, general or billing issue irrespective of the hour at which you contact us.