The support that you'll receive from your cloud website hosting company is very important, no matter if you have pre-sales questions and you're not a client yet, or you have a technical trouble with an active account. Timely and correct information about a question or an issue can save you lots of time and efforts, not mentioning that this is generally an indicator that you're ordering from an actual hosting supplier and not from a reseller. If you buy a hosting account from a company that doesn't own its servers and it can't access them right away, it is likely that you'll wait for a few days to receive a response to your question, thus your sites may stay offline for quite a while. However, a provider which offers numerous ways of communication and has a technical support team that is available any time will assist you to right away and help you reduce or completely avoid any downtime and prospective losses.

24/7 Customer Support in Cloud Website Hosting

The customer and tech support services for all of our cloud website hosting plans are round-the-clock, which means that you can forget about waiting for a few days in order to receive assistance. In case you are not our client yet, you can give us a call, chat with a representative or send an email. In case you currently have an account, you'll be able to open a support ticket in addition to the other three ways of communication. You'll be able to pick the most suitable way to contact us depending on where you are or what equipment you're using. We will assist you for almost any webhosting-related question that you may have or problem that you may encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you can open a support ticket, but even in such a case the maximum reply time will never exceed sixty minutes.

24/7 Customer Support in Semi-dedicated Servers

You can try our support services even before you get a semi-dedicated server account from us as we have telephone and live chat support for pre-sales, billing and common queries. Our agents can help you find the right package or provide you with information about our servers, in order to confirm if the system requirements for your web sites are met. In case you are a current customer, you'll also be able to get in touch with us via electronic mail or via our ticketing system, that can be accessed via the Hepsia web hosting Control Panel. We warrant that whenever you employ these 2 ways of correspondence, you will get a response within less than an hour and that’s 24/7, including weekends and official holidays. In case you've employed the web hosting services of other companies, even big ones, you'll be able to compare the reply time as it ordinarily takes an entire day for them to address a ticket.

24/7 Customer Support in VPS Servers

When using our Linux VPS servers, you'll never have to wait for more than 1 hour to get support for any type of difficulty that you may have with the server or the software which comes pre-installed with it. We guarantee this short reply time for all of the support tickets that you open from your billing Control Panel or e-mail messages that you send to our technical support crew. We also have local phone numbers in a couple of countries worldwide and a live chat service where we can help you with pre-sales, billing and general questions. Customer and tech support is available 24/7/365 through the different methods of communication, so regardless what your question or problem is, there'll always be someone to help you right away. When you need help with third-party software, that you cannot install or which gives you problems, you will be able to benefit from the Managed Services upgrade package that we provide with all VPS plans.

24/7 Customer Support in Dedicated Servers

When you aquire a dedicated server from our company, you can contact us at any time using a number of channels and the maximum time that you'll need to wait for a reply is approximately 1 hour, which means that you can forget about waiting an entire day. Our customer and tech support service is online 24/7 regardless of whether it's a weekend or a holiday and we can support you with anything relevant to the applications that are pre-installed on the server. To contact us about a technical issue, you will be able to open a support ticket from the Help section of your billing Control Panel or you could send us an e-mail. In case you have any kind of basic questions or you would like to find out about our web hosting services before you order, you can also take advantage of our live chat or you could call one of the local numbers that we have in several countries around the globe. If you're looking for assistance with third-party software that you cannot set up or manage effectively, you'll be able to add the Managed Services upgrade to your plan and our system administrators will assist you.