Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Offering superior quality support on time is our top priority, so that we backup each Linux cloud website hosting plans plan with a one hour ticket answer warranty. As soon as you share a ticket or post an email, our customer help and support staff will do their best to offer the most appropriate solution to your issue and to give you guidance in a timely fashion.

  • Top quality support service

  • A Top–quality Support Service

  • Our support service is delivered by a team of competent specialists who definitely are able to answer your request immediately. You can easily speak to the support staff by opening a tech support ticket from your Website Control Panel or by posting us an e–mail. On working days, you can also contact us on the phone or make use of the live chat option.

  • Intuitive help center

  • An Intuitive Help Section

  • The Control Panel presents a broad practical knowledge base that is built–into all parts. In each area, you will find a Help button which will load for you a group of step–by–step tutorials on how to use a particular feature or perform a selected action. Moreover, we have produced guide movies to help you to get a better idea of the Control Panel’s interface.