A Sixty–Minute Response Time Guarantee
Every single assistance request you submit to us will be replied to within maximum 1 hour. If for any reason whatsoever your support ticket or email calls for further assistance from a sysadmin, we will timely forward it and leave a note to inform you that your case is being examined. If you take advantage of our Managed Services package, any of the server management tasks included there will be carried out at a time that suits you.
A First–Rate Tech Support Service
Our tech support team will be at your disposal twenty–four–seven should you need assistance working with the Website Control Panel or with any of the applications that we preinstall on your behalf on the dedicated web hosting server. And if you require assistance with the daily admin tasks on your dedicated web hosting server, you can order our Managed Services package, that includes data backup hard disk space, weekly Operating System updates, software installation and troubleshooting procedures, server monitoring and restarting procedures, etc.
An Easy–to–Navigate Help Area
Each dedicated web hosting plan comes with our cost–free Website Control Panel, which boasts an exhaustive knowledge base plus a group of step–by–step video tutorials. Whenever you require assistance while working with the Website Control Panel, just click the Videos or Help buttons in the upper right corner.