1 hour ticket response
Timely assistance is our primary duty and that is the reason why we’ve got a team of seasoned technicians who are ready to provide a fast response to any question that you might have. Just open your trouble ticket from the Website Control Panel and we will get back to you within 1 hour in the worst case scenario. In fact, we work hard and aim for a 20–minute client support ticket response time.
An Excellent Customer Service
Each member of our customer support staff has many years of experience in the Linux cloud website hosting plans realm and the majority of them have been with us for at least five years. They all are ready to answer all your requests in the most efficient way possible.
An Easy–to–Browse Help Center Section
To help you find a quick suggestion on how you can use a specific service, we have incorporated a truly intuitive Help Center section in the Website Control Panel. You can search through a large collection of web hosting account management articles and website administration articles, have a glimpse at our F.A.Q. section or check our step–by–step video tutorials.