Help and Support Channels
A 1–hour Ticket Answer Warranty
Our tech help Department is present 24/7 to respond to each of your support questions. Every ticket you post to us is going to be answered within maximum 1 hour. If your problem requires assistance from one of our administrators, we’ll send the ticket to the technician in charge and will notify you that the situation is under control.
Qualified Technical Help Service
We’ll be on line for you 24x7x365 to supply guidance and customer support as well as to help you with any problem that you could come across while taking care of your virtual server. We’re able to support you with all pre–installed software applications, including your OS, server administration panel (in accordance with the VPS type) and the Website Control Panel designed entirely by our company.
A Descriptive Help Section
A thorough and regularly updated articles base is integrated into our in–house built Website Control Panel. It includes quick tips about how to execute all of the necessary website control duties. The Help zone offers you detailed how–to tutorials and step–by–step video training. You can reach the Help zone by pressing the Help or Video buttons in the top right part of each Control Panel section.